Frequently Asked Questions....
|To save you time we've identified the questions that are most frequently asked,|
can't find answer to your question please contact us
|Q: Do you add any other fees to shipping ?|
A: Yes we add a handling fee $4.00 per order and not per item.
That mean you will pay same handling fee if your order is one or several items. You may also check Shipping rates page.
Q: Do you have a live store ?
A: No, we are only an online store.
Q: How can I know my order status or track my order?
A: You may check your order status online by clicking order status link on top menu bar and enter email used for ordering and Aljilbab order number not paypal or 2checkout authorization id.
When order is shipped an email is sent with tracking information.
Online order tracking is available for express shipping only. When order is shipped, we send you email, with Air Way Bill #. To track your order go to www.aramex.com/track.asp and enter your air way bill number
Q: How do I know my order shipping cost?
A: Shipping costs are determined by order weight and destination. When you add items to your shopping cart you will get an estimate of shipping cost, based on weight of items in order and shipping destination you selected before you proceed to checkout.
Q: How do I order?
A: Shopping at Al Jilbab is an easy process:
1- The Jilbabs are categorized by size from small to XXXL.
Browse the Jilbabs under the size which is close to your measure. In The detailed description of each jilbab you will find the actual measure of the Jilbab listed, which should be more than your actual body measures by 3-4 inches / 7 -10 cm in bust and hips area.
If that measure fits you just click on add to shopping cart
2- The browser will forward you to checkout if you want to continue shopping click on "continue shopping ".
3- When you finish shopping, click on "Checkout" button, enter your information and shipping address.
4- At the bottom select the buying option:
-"paypal" for payment through your "paypal" account.
-"credit card" for buying by your credit card from 2Checkout.com (2Checkout.com, Inc. is an authorized retailer of Aljilbab), also buying by e-checks are available through Paypal and "credit card " option).
5-Select type of shipping "standard" [not available for all countries] or "Express" which we recommend . Complete your checkout and process your order.
Q: How do you ship ?
A: We use two methods for shipping:
Q: I am not sure about my size or measure of jilbab?
A: Please check our Size Help , found in Help submenu. If you still not sure, please contact us
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